Privacy Policy

This Privacy Policy ("Policy") sets out how Anggur88 ("we", "us", "our", "the Operator", "the Platform") collects, processes, stores, uses, and protects the personal data of individuals ("you", "Player", "User") who access or use the website at https://anggur88.cam and all associated services, features, and products offered through the platform (collectively, "the Services").

Anggur88 is committed to handling your personal data lawfully, fairly, and transparently — in accordance with internationally recognised data protection principles and the applicable provisions of the Personal Data Protection Act 2010 (Malaysia) ("PDPA"), where applicable to the processing activities described herein.

By registering an account, accessing the platform, or using any of the Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not access or use the platform and should contact our support team to request account closure.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

Anggur88 collects personal data in the following categories, depending on your interactions with the platform:

When you create an account on Anggur88, we collect:

• Full legal name as it appears on your government-issued identity document
• Date of birth (to confirm you are aged 21 or above)
• Gender (optional, for personalisation purposes)
• Residential address, including city, state, and postcode
• Email address and mobile phone number
• Username and encrypted password
• Currency preference (Malaysian Ringgit / MYR by default)

To comply with anti-money laundering obligations and to verify your age and identity prior to processing withdrawals, we collect:

• Scanned or photographed copies of government-issued identity documents — Malaysian MyKad, passport, or driver's licence
• Proof of residential address — utility bill, bank statement, or official correspondence dated within the preceding three months
• Selfie photograph taken alongside an identity document
• Payment method ownership verification (e.g., screenshot of your Touch 'n Go eWallet, Maybank account, or other payment method)

• Deposit amounts, transaction timestamps, and payment method identifiers
• Withdrawal requests, amounts, and processing status
• Account balance history and wagering activity (bet amounts, game selections, outcomes)
• Bonus claim history and wagering requirement fulfilment records

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type and version
• Session timestamps, login history, and duration of platform visits
• Pages visited, features accessed, and in-platform navigation patterns
• Referring URL (the website from which you arrived at anggur88.cam)

• Live chat transcripts and support ticket content
• Email correspondence with the Anggur88 team
• Feedback and survey responses, where voluntarily submitted

Anggur88 collects personal data through the following means:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, participate in promotions, or otherwise voluntarily provide information through the platform.
• Automatically through platform use: via cookies, session tracking, and server logs when you access and navigate the Anggur88 website. This includes technical data such as IP addresses, device identifiers, and browser information.
• From third-party service providers: including licensed KYC and identity verification providers, payment processors (such as those facilitating DuitNow, FPX, Touch 'n Go eWallet, and Boost transactions), and fraud detection services — who may share verification results or transaction confirmation data with us.
• From publicly available sources: where necessary for regulatory compliance, fraud prevention, or sanctions screening — for example, publicly available watchlists or politically exposed persons (PEP) databases.

We process your personal data only when we have a lawful basis for doing so. The table below sets out the primary purposes for which we process personal data, and the corresponding legal basis for each:

Anggur88 does not sell your personal data to any third party. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Service Providers: Financial institutions and e-wallet operators that process your transactions — including providers facilitating Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay payments. These parties receive only the minimum data necessary to process your transaction.
• KYC and Identity Verification Providers: Licensed third-party providers that assist with identity verification, age confirmation, and anti-money laundering screening. These providers operate under strict data processing agreements.
• Game Software Providers: Our licensed game providers may receive anonymised or pseudonymised session and gameplay data to facilitate game delivery and resolve technical disputes. They do not receive your full personal profile.
• IT and Hosting Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity service providers who support the technical operation of the platform. All such providers are contractually bound to process data only as instructed by Anggur88.
• Fraud and Risk Management Services: Third-party providers that assist in detecting suspicious account activity, bonus abuse, and potential money laundering patterns.
• Regulatory and Legal Authorities: We may be required to disclose personal data to competent regulatory bodies, law enforcement agencies, or courts of law where legally compelled to do so — for example, in response to a court order, regulatory investigation, or anti-money laundering reporting obligation.

Anggur88 uses cookies and similar tracking technologies to operate and improve the platform, personalise your experience, and support fraud prevention. The following categories of cookies are used:

You may control or disable non-essential cookies via your browser settings at any time. Note that disabling strictly necessary cookies will impair or prevent access to certain platform features. Most modern browsers — including those commonly used on Android and iOS devices in Malaysia — provide built-in cookie management tools accessible through browser settings.

Anggur88 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your active account relationship with Anggur88, plus a minimum period following account closure as required by our licensing obligations (typically 5 years).
• KYC and Identity Verification Records: Retained for a minimum of 5 years from the date of collection or the date of the last transaction on the account — whichever is later — in accordance with anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, as required by applicable financial regulation.
• Support and Communications Records: Retained for up to 3 years from the date of the communication, unless the content relates to a disputed transaction or formal complaint, in which case it is retained until the matter is fully resolved plus 1 year.
• Technical and Device Data (Logs): Retained for up to 12 months from the date of collection, unless required longer for security investigation purposes.
• Marketing Consent Records: Retained for 3 years from the date of last consent interaction, or until consent is withdrawn — whichever is earlier.

Upon expiry of the applicable retention period, personal data is either securely deleted, permanently anonymised (so that it can no longer be linked to any identifiable individual), or otherwise disposed of in a manner consistent with our data security standards.

Anggur88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Our security infrastructure includes:

• Encryption in Transit: All data transmitted between your device and the Anggur88 platform is encrypted using industry-standard TLS/SSL protocols (256-bit encryption). This applies to all account interactions, payment transactions, and support communications.
• Encryption at Rest: Sensitive personal data stored in our systems — including KYC documents, payment data, and account credentials — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within our systems is restricted on a strict need-to-know basis. All staff who access personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: Player accounts support two-factor authentication (2FA) as an additional layer of account security. We strongly encourage all players to enable 2FA via their account security settings.
• Regular Security Audits: Our platform infrastructure undergoes regular third-party security assessments, penetration testing, and vulnerability scanning to identify and remediate potential security weaknesses.
• Incident Response: In the event of a personal data breach that poses a risk to players, Anggur88 will take immediate steps to contain the breach, assess its impact, and notify affected players and relevant authorities within the timeframes required under applicable law.

As a player on the Anggur88 platform, you have the following rights in respect of your personal data. These rights may be exercised by contacting our support team via live chat or email at [email protected]:

As Anggur88 is an internationally operated platform, your personal data may be transferred to, stored in, or processed by systems or service providers located outside of Malaysia. Where such transfers occur, we take all reasonable steps to ensure that your data is afforded a level of protection consistent with this Privacy Policy and with applicable data protection principles.

International transfers are conducted only to: (a) countries that provide an adequate level of data protection as recognised by applicable standards; (b) service providers who are bound by contractual obligations that impose data protection standards equivalent to those in this Policy; or (c) where required by legal obligation.

Specifically, data processed in connection with Malaysian payment transactions — including DuitNow, FPX, Touch 'n Go eWallet, Maybank, and CIMB — may be processed by payment infrastructure that operates regionally across Southeast Asia. All such processors are subject to contractual data protection obligations as part of our agreements with them.

The Anggur88 platform is strictly intended for use by adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of our account registration and KYC processes.

If we become aware that we have inadvertently collected personal data from an individual under the age of 21 — through a circumvented registration process or otherwise — we will immediately suspend the associated account, delete the personal data collected, return any deposited funds to the originating payment method where technically possible, and void any associated winnings.

If you are the parent or legal guardian of a minor who you believe may have accessed the Anggur88 platform, please contact our support team immediately at [email protected] (plain text — not a link). We will investigate and take appropriate action promptly.

With your consent, Anggur88 may send you promotional communications relating to our products, services, bonuses, and special offers — including welcome bonuses, reload promotions, cashback offers, and sports betting specials covering events such as Liga Super Malaysia matches, English Premier League fixtures, and UFC events.

Marketing communications may be delivered by: email to the address registered on your account; SMS to your registered mobile number; in-platform notifications when you are logged into the platform; and via WhatsApp where you have opted in to this channel.

You may withdraw your consent to marketing communications at any time by: clicking the unsubscribe link in any marketing email; contacting our support team via live chat or email and requesting removal from marketing lists; or updating your communication preferences within your account settings.

Opt-out requests are actioned within 5 business days. Note that even if you opt out of marketing communications, you will continue to receive transactional and account-related communications — such as deposit confirmations, withdrawal notices, and security alerts — as these are essential to your account and cannot be opted out of while your account remains active.

The Anggur88 platform may from time to time contain references to or integrations with third-party services — including game providers, sports data feeds, and payment processors. These third parties operate their own privacy policies, which govern their collection and use of data independently of this Policy.

Anggur88 is not responsible for the privacy practices, content, or data handling of any third-party service, website, or application accessed via the platform. We encourage you to review the privacy policies of any third-party services you interact with.

Where Anggur88 shares your data with a third-party processor as described in Section 6, that processor is contractually bound to process your data only as directed by Anggur88 and in accordance with appropriate data security standards. This is distinct from third parties acting as independent data controllers, whose practices are governed by their own policies.

Anggur88 reserves the right to update, amend, or replace this Privacy Policy at any time. The "Last Updated" date at the top of this page will be revised whenever a change is made. We will notify registered players of material changes — meaning changes that substantively affect how we collect or process personal data — via email or in-platform notification, with reasonable advance notice where practicable.

Your continued use of the Anggur88 platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree to any amendment, you should cease using the platform and contact support to request account closure.

We encourage you to review this Policy periodically to stay informed of how Anggur88 handles your personal data and to be aware of any changes that may affect your rights or choices.

For any queries, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal data, please contact the Anggur88 data privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the platform. Recommended for urgent data protection matters. Average response time: under 5 minutes.
• Email: [email protected] — please use the subject line "Privacy Request" or "Data Protection" to ensure your message is routed directly to the appropriate team. Responses within 24–48 hours.
• Languages: Data protection requests may be submitted in English, Bahasa Melayu, or Mandarin Chinese.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction applicable to your data processing relationship with Anggur88. For Malaysian players, this is the Department of Personal Data Protection (Jabatan Perlindungan Data Peribadi) under the Ministry of Digital.